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Frequently Asked Questions |
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What browser do you recommend ?
For optimal performance and fast download times DIYTOOLS.COM recommends that you
use Microsoft Internet Explorer 5
I want to cancel my order
Once you have placed an order at DIYTOOLS.COM you can cancel the order from the My Account page.
This is provided that the order has not yet been despatched. If the order has already been despatched, we regret that
we are unable to cancel the order, although the 14-day money-back guarantee still applies.
I have found a lower price
At DIYTOOLS.COM we try and ensure that all our web prices are competitive, if
however you have found a product that is available cheaper on the web from an
authorised dealer and they have the product in stock contact our sales
department within 7 days of purchase and we will be happy to refund the
difference
Why do I need to register ?
Once you have registered we are able to offer a more personalised service to
help you find the product you need faster, you only need to register once. Registration
to the site will also reduce the amount of information you need to fill in the
second time you place an order.
Do you accept international orders ?
DIYTOOLS.COM ships to any country worldwide, we accept orders from any country
and also provide a currency check so that you can estimate what the cost will be
in your home currency.
Why don't you have images or detailed information for every product ?
DIYTOOLS.COM is currently being completely revamped we are adding more images
and product guides as we speak, but with 24,000 items this can take time, if you
do need more information on any product please contact our sales team who will
be happy to help in any way they can.
How long has DIYTOOLS.COM been trading ?
DIYTOOLS.COM is the oldest online tool store in the UK, the owners have been in
the DIY trade industry for over 20 years.
Do you offer credit or account facilities ?
At this time we can only take account orders offline via the phone or mail, if
you have any questions about setting up an account with DIYTOOLS.COM please
contact our sales team
This does not affect your statutory rights as a
consumer
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